Privacy Policy

At RayTails, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase our products.

By using our website, you agree to the practices described in this policy.

Information We Collect

1. Personal Information

When you interact with our website, we may collect:

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment details (processed securely via third-party gateways)
  • Order and purchase history

2. Non-Personal Information

We may also collect non-identifiable data such as:

  • Browser type
  • Device information
  • IP address
  • Pages visited and time spent on the website

How We Use Your Information

We use the collected information to:

  • Process and fulfill orders
  • Deliver products and services
  • Communicate order updates and support requests
  • Improve website performance and user experience
  • Send promotional emails or offers (only if you opt-in)
  • Prevent fraud and ensure secure transactions

Pet-Related Information

Any pet-related information shared by you (such as pet type or grooming preference) is used only to improve product recommendations and customer experience.
We do not sell or misuse such information.

Cookies & Tracking Technologies

RayTails uses cookies and similar technologies to:

  • Enhance browsing experience
  • Remember user preferences
  • Analyze website traffic and performance

You may choose to disable cookies through your browser settings. Some features may not function properly if cookies are disabled.

Sharing of Information

We do not sell, trade, or rent your personal information to third parties.

We may share information only with:

  • Payment gateways (for secure transactions)
  • Shipping and logistics partners
  • Website hosting, analytics, and marketing service providers

All third parties are required to maintain confidentiality and security.

Payment Security

All payments are processed through secure, PCI-compliant payment gateways.
RayTails does not store your card or banking information on its servers.

Data Protection & Security

We implement appropriate technical and organizational security measures to protect your personal data from unauthorized access, misuse, or disclosure.

However, no online transmission is 100% secure, and we cannot guarantee absolute security.

Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction or deletion of your data
  • Opt-out of marketing communications

To exercise these rights, please contact us at contact@raytails.com.

Third-Party Links

Our website may contain links to third-party websites.
RayTails is not responsible for the privacy practices or content of external websites.

Children’s Privacy

RayTails does not knowingly collect personal information from children under the age of 13.
If you believe such information has been provided, please contact us immediately.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time.
Changes will be posted on this page with an updated effective date.

Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us:

📧 contact@raytails.com
🌐 www.raytails.com

🔒 RayTails Commitment

RayTails is a vet-guided, science-backed pet care brand, and protecting your trust—just like protecting your pets—remains our top priority.